Our verdict
Fireflies.ai and Otter.ai are both general-notetaker tools for restaurants. On our independent rubric, Fireflies.ai scores 4.4/5 versus 4.4/5 for Otter.ai. Otter.ai is the cheaper entry point (Free (Basic); Pro $8.33/user/mo annual ($16.99 monthly)). Choose Fireflies.ai if you're Multilingual teams needing 100+ language transcription or Companies that want CRM and Slack push on a mid-tier plan; choose Otter.ai if you're Teams running mostly Zoom, Google Meet, or Microsoft Teams calls or Users who want to search and query a large meeting archive by chat.
Side-by-side comparison
| Metric | Fireflies.ai | Otter.ai |
|---|---|---|
| Editorial score | 4.4/5 | 4.4/5 |
| G2 rating | — | — |
| Capterra rating | — | — |
| Starting price | Free; Pro $10/seat/mo annual ($18 monthly) | Free (Basic); Pro $8.33/user/mo annual ($16.99 monthly) |
| Free tier | ||
| Free trial | ||
| Integrations | 7 · Zoom, Google Meet, Microsoft Teams… | 7 · Zoom, Microsoft Teams, Google Meet… |
| Best for | Multilingual teams needing 100+ language transcription, Companies that want CRM and Slack push on a mid-tier plan, Buyers who want a generous free tier with unlimited transcription | Teams running mostly Zoom, Google Meet, or Microsoft Teams calls, Users who want to search and query a large meeting archive by chat, Buyers who want a free tier to evaluate before paying |
| Category | general-notetaker | general-notetaker |
| Founded | 2016 | 2016 |
| HQ | San Francisco, California, USA | Mountain View, California, USA |
A teal check marks the stronger option on each measurable row. Ratings are sourced from G2/Capterra with attribution on each listing.
Fireflies.ai
- Free plan with unlimited transcription and AI summaries
- Transcription in 100+ languages with auto-detection
- Conversation intelligence and team talk-time analytics
- Affordable Pro tier at $10/seat/mo annual
- AI features are metered by a credit system
- Salesforce, HubSpot, and Slack integrations require Business ($19/seat) or higher
- Enterprise tier is annual-billing only
Otter.ai
- Free Basic tier with 300 monthly minutes for evaluation
- Mature natural-language chat across all past meetings
- Live shared notes visible to all participants
- Affordable annual Pro pricing (~$8.33/user/mo)
- Pro plan is capped at 1,200 recording minutes per month
- Bot-based capture only; no fully bot-free mode
- Enterprise pricing is custom-quoted via demo
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